Exclusive Legal Document for Enterprise Plan Customers
ContinuumAI Technologies LLC

1. IDENTIFICATION AND LEGAL FRAMEWORK

This Enterprise Level Annex and Data Processing Agreement (DPA or "Agreement") is a binding document exclusive to high-level corporate customers subscribing to the Enterprise Plan of ContinuumAI.

This Agreement complements and, in case of conflict, replaces the General Terms and Conditions. It is operated by:

ContinuumAI Technologies LLC,
Limited Liability Company organized under the laws of Wyoming, USA.
1021 E Lincolnway 9440, Cheyenne, WY 82001.

2. DATA PROCESSING AGREEMENT (DPA)

This DPA establishes the basis on which ContinuumAI acts as a Data Processor regarding the Corporate Information and Content provided by the Customer, who acts as a Data Controller, in compliance with applicable global regulations such as GDPR (Europe), CCPA/CPRA (California), among other international privacy frameworks.

2.1 Nature and Purpose of Processing

ContinuumAI will process corporate data solely to provide the services stipulated in the Enterprise contract. Data will not be sold, rented, or used for third-party marketing purposes.

2.2 Technical and Organizational Measures (TOMs)

ContinuumAI ensures a level of "Corporate Shielding" that includes:

• Encryption at rest and in transit: Using AES-256 protocols and high-grade TLS 1.3 implementations.
• Tenant Isolation: Private virtual Single-Tenant architecture (VPC) to isolate the Customer's instance and prevent Data Leakage to other customers.
• Strict Access Controls (RBAC): Granular role-based access controls for Company employees exclusively oriented towards critical support.

2.3 Zero Use in Public Models (Zero Data Retention for ML)

We strictly guarantee that the data, interactions, uploaded documents, inputs (prompts), and outputs generated by the Enterprise Customer WILL NOT be used at any time to train, fine-tune, or improve the public foundational models (LLMs) of ContinuumAI or its underlying providers.

2.4 Authorized Subprocessors

The Customer authorizes ContinuumAI to use cloud infrastructure providers (e.g., AWS, Google Cloud, Azure). ContinuumAI will maintain an updated list of such Subprocessors and will notify the Customer 30 days in advance before adding new critical processors, granting the right to object through justified recourse.

2.5 Security Breach Notification

In the hypothetical event of a security breach affecting the confidentiality of the Customer's corporate data, ContinuumAI will notify them without undue delay and, no later than, within 48 hours of becoming aware of the incident, actively collaborating in technical and regulatory remediation.

3. SERVICE LEVELS AND PRIORITY SUPPORT (SLA)

Enterprise accounts enjoy an ultra-available Service Level Agreement (SLA) with:

• 99.9% monthly Uptime Guarantee.
• Fast-Track support channel and assignment of a dedicated Customer Success Manager (CSM).
• Elastic scalability of compute bandwidth for heavy models on demand.

In the event of a breach of platform availability (excluding scheduled maintenance windows of which notice is given), previously agreed service credits in the commercial payment annexes will apply.

4. DATA RETENTION AND DESTRUCTION

Upon termination of the Enterprise contract or upon express written request during its term, ContinuumAI commits to:

• Export a complete dump of the ecosystems, agents, and data developed by the customer in a secure standard format.
• Destroy and Purge (Delete & Purge) irretrievably any database, vector memory, and persistent storage associated with the Enterprise account in all regions (except for automated technical backups that rotate and are deleted in defined cycles and are inaccessible to personnel).

5. AUDIT RIGHTS

Enterprise accounts are granted the reasonable right to examine or request documentation regarding security certifications, SOC 2 reports (if they exist and through the Cloud provider), and internal organizational policies, safeguarding at all times the industrial property and commercial confidentiality of ContinuumAI.

6. ADDITIONAL INDEMNIFICATIONS AND LIMITS

For the Enterprise sector, ContinuumAI and the Customer agree on liability limits structured in their respective purchase orders. ContinuumAI will expressly protect against proven violations of third-party IP rights derived from our core software engine (does not apply to content originated or provided by the Customer's own prompts).

7. TERMINATION, LEGAL COMPLIANCE, AND APPLICABLE LAW

The Enterprise Contract will require a one-month notice in case of unjustified cancellation. Both the Customer and ContinuumAI agree to unconditionally comply with international anti-bribery and corrupt practices standards, and normatively adhere to the laws of the State of Wyoming or the supplementary jurisdiction bilaterally agreed upon in the respective main contract.